If you feel that your regular cleaner is not achieving the standard you expect, A Fresh Lets supervisor will attend to inspect the quality and resolve the problems if possible. If after that there is still no improvement then we will allocate a different cleaner. We understand it is quite frustrating not to get the service you expect and as Fresh Lets representatives we do our best to provide the highest possible standards.

Our cleaners are fully trained, vetted, insured and disciplined to provide high quality service. You can leave them at the property to carry out their job as long as you are there in the begging of the service to let them in and towards the end to inspect their work. However if you do not feel confident in leaving them at the property unsupervised you are more than welcome to be there the whole time.

Yes we do. The minimum hours per visit are 3 hrs.

Cleaning windows is a service that Fresh Lets offers. However our professionals will clean the windows only from inside unless there is a safe access from outside the property or the windows can open internally.

Unfortunately Fresh Lets does not specialise in washing walls as we cannot be sure if the paint is washable or not. However if you request us to clean certain spots we will try to remove them as much as possible under signed Agreement between you and Fresh Lets that you will not hold us or any of our representatives responsible for damages caused during the cleaning.